Return Merchandise Authorization Policy

Titan Conveyors has a RETURN MERCHANDISE AUTHORIZATION Procedure for all returned items. With this procedure, we are able to streamline our process and expedite your return.

This will require you to call a Titan salesperson prior to your sending back the item to get a RGA number and receive instructions on how to return the item.

Other information needed at this time would be your original purchase order number, Titan serial number, job number or invoice number. This will give our salesperson the pertinent information needed for tracking your part or component.

After receiving you RGA number, you will have ten working days to return the item to us for processing. All returned merchandise must have this RGA number clearly marked on the outside of the box or crate and all paperwork pertaining to the return.

Any return without a RGA number, will be refused and returned to you at your cost. Anytime you want to inquire about your return, please reference the Titan RGA number.