Insides Sales Representative

Job Summary:

The Inside Sales Representative will use their understanding of sales techniques and mechanical technical knowledge to support customers, develop new business, and drive revenue for the company. This role will focus on building and maintaining customer relationships through phone, email, and other communication methods; following up on leads; identifying sales opportunities; preparing quotes; and providing customers with accurate product and technical information.

The Inside Sales Representative will work closely with customers and internal teams to ensure customer needs are understood and orders are processed accurately and efficiently.

Duties/Responsibilities:

• Quoting and Pricing: Use company sales tools and systems to prepare accurate quotes and price products effectively and efficiently.
• Order Management: Work with customers to gather and verify order information, answer questions, finalize sales, and ensure orders are entered accurately and completely.
• Sales Support: Provide timely customer service and sales support, including responding to product questions, assisting with order status, and coordinating with internal departments as needed.
• Internal Communication: Work closely with production, engineering, shipping, and other internal departments to ensure customer requirements are communicated and orders are handled efficiently.
• Product Knowledge: Maintain a thorough understanding of company products, product applications, specifications, and services. Participate in ongoing training to remain knowledgeable about products and industry developments.
• Customer Relationship Management: Build and maintain strong relationships with existing and prospective customers through regular communication. Identify customer needs, recommend appropriate products, and explain product features and technical information.
• Develop New Accounts: Research and identify potential customers and leads, make outbound calls and contacts, develop new business relationships, provide product and technical information, and prepare quotes.
• Lead Follow-Up: Promptly follow up with leads, inquiries, quotes, and prospective customers to identify needs and advance sales opportunities.
• Sales Goals: Work toward established sales and customer service goals while following company sales processes and procedures.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong mechanical/technical aptitude and the ability to understand mechanical systems, equipment, components, and their applications.
• Ability to develop and maintain positive customer relationships.
• Ability to communicate effectively with customers by phone, email, and other electronic methods.
• Ability to work independently and adapt to a fast-paced environment.
• Understand sales philosophy and adhere to established sales processes and procedures.
• Strong attention to detail and accuracy.
• Strong mathematical skills, including the ability to use formulas and perform calculations.
• Ability to interpret and read engineering drawings.
• Strong analytical and problem-solving skills.
• Thorough understanding of equipment, products, industry and/or services.
• Must be self-motivated, willing to learn, and able to remain focused and productive.
• Proficiency in computers and the ability to learn company software and sales systems.
• Valid driver’s license and ability to travel occasionally for company business.

Education and Experience:

• Prior experience in a related field is highly preferred.
• Sales experience in industry recommended but not required.
• Previous experience working with mechanical equipment, components, or systems is a plus.
• Experience in customer service, inside sales, manufacturing, or a related industry is a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate effectively by telephone and other electronic communication methods.
• Must be able to lift up to 50 pounds at a time.
• Occasional movement throughout the facility may be required.
• Occasional travel may be required, generally limited to a few times per year, for customer visits, company events, training, trade shows, or other business-related activities.